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Orders
How can I place an order?
Browse our store, select the product you would like to purchase, choose any available options, and add the item to your cart. Once you are ready, proceed to checkout and provide the required shipping and payment information.
Can I change or cancel my order after placing it?
Orders are processed as quickly as possible. If you need to make a change or request a cancellation, please contact our support team as soon as possible. We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.
What payment methods do you accept?
We accept several secure payment methods to make your checkout experience simple and convenient.
You can pay using major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and Klarna, where available.
Available payment methods may vary depending on your location, device, and eligibility. All available payment options will be displayed at checkout before you complete your purchase.
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Shipping
Where do you ship?
We currently offer shipping within the United States and to international destinations around the world, subject to product availability and applicable shipping restrictions.
How much does shipping cost?
For orders within the United States, standard shipping is $5 and express shipping is $8.
For international orders, standard shipping is $6 and express shipping is $10.
Do you offer free shipping?
Yes. Orders over $50 qualify for free standard shipping. The offer is applied at checkout when the order meets the required minimum.
How long does shipping take?
Delivery times vary depending on your location, shipping method, carrier, and other circumstances. Shipping times are estimates and are not guaranteed.
Express shipping is available for customers who prefer a faster shipping option, but it does not guarantee a specific delivery date.
Do international orders have additional fees?
International customers may be responsible for customs duties, import taxes, or other fees imposed by their local authorities. These charges are not included in the shipping price unless otherwise stated at checkout.
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Order Tracking
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
You may also be able to view your order status through your Shopify customer account if this feature is enabled for your order.
Why is my tracking information not updating?
Tracking information may take some time to become available after your order has been shipped. Updates depend on the shipping carrier and may be delayed during transit.
If your tracking information has not updated for an extended period, please contact our support team with your order number.
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Returns and Refunds
Do you accept returns?
At this time, Vetor does not offer returns or exchanges. All purchases are considered final once the order has been successfully placed, subject to applicable consumer protection laws.
What if my order arrives damaged or I receive the wrong product?
If your order arrives damaged, defective, or different from the product you ordered, please contact our support team as soon as possible.
Include your order number and, when applicable, clear photos or videos of the product and packaging. We will review the situation and determine whether an appropriate solution is available.
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Products
How do I know if a product is right for me?
We recommend reviewing the product description, specifications, dimensions, instructions, and other available information before placing your order.
If you have questions about a particular product, please contact our support team before purchasing.
Are your products suitable for all surfaces?
Not necessarily. Cleaning products may be designed for specific surfaces or applications. Always review the product information and usage instructions before use and follow the manufacturer’s recommendations when applicable.
Do you provide product instructions?
Product instructions and usage information are provided when available. Please carefully review the information provided with your product before use.
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International Orders
What currency will I be charged in?
The currency available at checkout may vary depending on your location and the currency settings of our store. The final price and currency will be displayed before you complete your purchase.
Who is responsible for customs fees?
International customers are responsible for any customs duties, import taxes, or other charges imposed by their local authorities unless otherwise stated at checkout.
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Customer Support
How can I contact Vetor?
If you have questions about an order, product, shipping, or any of our policies, please contact our support team. When contacting us about an existing order, include your order number so we can assist you more efficiently.
Where can I find your store policies?
Our Shipping Policy, Return Policy, Terms and Conditions, and other applicable policies are available through the relevant sections of our website.
If you have a question that is not answered here, please contact our support team and we will be happy to assist you.